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KMID : 0856920170200040253
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Journal of Hospice and Palliative Care
2017 Volume.20 No. 4 p.253 ~ p.263
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Mediating Effects of Empathy and Resilience on the Relationship between Terminal Care Stress and Performance for Nurses in a Tertiary Hospital
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Kim Hee-Young
Nam Keum-Hee
Kwon Su-Hye
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Abstract
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Purpose: To develop end-of-life care training programs for nurses who provide in a tertiary hospital, we examined the mediating effects of empathy and resilience on the relationship between their stress and job performance.
Methods: This study was conducted with 218 participants at a hospital in B city in South Korea from August 15 through August 30, 2017. Data collected from the participants were analyzed using descriptive statistics, t-test, ANOVA, Pearson’s correlation coefficients, and multiple regression using the IBM SPSS/WIN 21.0 software.
Results: Terminal care stress was found to be negatively correlated with empathy competence (r=?0.345, P＜0.001), resilience (r=?0.223, P=0.001) and terminal care performance (r=?0.260, P＜0.001), whereas empathy (r=0.467, P＜0.001) and resilience (r=0.358, P＜0.001) were positively correlated with terminal care performance. Empathy had a complete mediating effect (β=0.409, P＜0.001) on the relationship between terminal care stress and performance, and resilience a partial mediating effect (β=0.294, P＜0.001).
Conclusion: Based on the findings of this study, development of training programs with a focus on empathy and resilience are highly recommended to improve job performance of nurses who provide terminal care in a tertiary hospital.
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KEYWORD
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Terminal care, Empathy, Resilience
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